Help & Support

If you are experiencing any issues using the site, please review the information below for general troubleshooting and answers to common questions.

Check your login details: Ensure your username/email and password are correct.
Stable internet connection: Make sure you are connected to the internet.
Browser compatibility: Use an up-to-date browser for the best experience.
Clear cache and cookies: Sometimes clearing your browser's cache and cookies can resolve issues.
Try a different device or browser: If possible, see if the issue persists elsewhere.
Disable VPNs or browser extensions: These can sometimes interfere with site functionality.
Reset your password: Use the password reset option if you cannot log in.
Contact support: If you still need help, email support@sprayingsoles.com.

Common Issues

"Patreon authentication failed": Make sure you allowed access and are using the correct account.
"Subscribed but cannot log in": Simply log out then log back in and allow the portal to refresh your session!
"Session expired": Log in again to refresh your session.
"Access denied": You must be an active Patreon subscriber to view content.
Cache/cookie issues: Clear your browser cache and cookies, then reload the site.
Wrong Patreon Account: If you have multiple Patreon accounts or email accounts in the same browser, Patreon may automatically use the wrong account. To fix this: Log out of Patreon directly (go to Patreon.com and sign out), then log back in with the correct account before trying to access the site again.
Cancel or switch your Patreon subscription: To cancel your subscription or switch to another tier, go to Patreon, visit our profile, and you will see prompts to cancel your subscription. To switch between tiers, the best way is to wait until your current subscription ends, then subscribe to the new tier.